Are Your BT Phone Lines Down? How Chameleon Help Keep Businesses Connected 

Is your BT phone line not working but your internet is? Yesterday, as you may know, there was a major outage that hit the main providers such as EE, BT, Vodaphone, and more. With EE and BT phone lines not working, as imagined, this impacted millions of people across the country, customers enquiring about services, people wanting to call emergency lines or even just a quick chat with your friends at lunch.  

Over yesterday afternoon, users across the country were sitting idle, not knowing when the phone lines would be back and when they’d stop hearing ‘beep beep’ at the end of every call. As EE and BT acknowledged the issue and worked behind the scenes to try and restore the mobile and landline services, businesses were missing out on potential leads. 

If your business relies heavily on getting jobs over the phone, then outages like this one are more than just an inconvenience. While we can only hope it doesn’t become a regular occurrence, it’s always wise to ensure there are other ways your potential customers can reach out and ensure your business stays ahead of the tide. 

BT Phone Lines Down: A Wake-up Call For Businesses Relying On Phone Calls

Yesterday’s outage which saw EE and BT Phone lines going down could serve as quite a wake-up call for some businesses. When the all-trusty phone lines go down – how is your business running? There are a few reasons why having phone call contact as the sole source can put your business at risk: 

Single Point of Failure – As we experienced, when the networks are down, phone communication is a no-go. And if this is what your business is solely relying on for customer service, sales and enquiries then you risk falling completely into the dark. No incoming queries, no updates, and no way for clients to reach you. 

Customer Frustration – As well as a negative impact on your business, customers are also left with a sour taste. We all know that instant communication is expected at all times, so once this is taken away it can cause real frustration. If your customers need an update, can’t put through an order or want to know more about a service, but can’t get through, they may go elsewhere. With lots of competitors just a click away, your potential customers could slip right through your fingers. 

Operational Confusion – As well as external communication, network outages could also impact your internal operations. With no way to update your customers and no clear way of directing the enquiries, staff can be left in the dark about how to approach a sudden halt to business.  

But there are ways to avoid all of these risks. 

Chameleon’s Toolkit: Keeping Your Business Running At All Times

We don’t just offer you design here at Chameleon; we focus on reinforcement. Ensuring your websites and online presence are never cut off. Even if telecoms fail, you can be confident your business stays responsive, and customer focused.  

So, what are the ways we make sure our clients are always connected with their customers? 

Contact Forms – They’re Always On!

Contact forms on your site mean even when the phone lines are down, your customers can still reach out. Having forms on your site, whether it’s on your main service pages or a specific contact page, potential customers have a 24/7 option to leave you a message. They can detail exactly what they want and leave their contact details, meaning no potential opportunities are lost! 

We can help put together a contact form that asks your clients for the exact information you need to get the job done, so you’re never in the dark about what’s coming through. 

Website Banner Updates – Instant Alerts 

When instances such as a major network outage take place, you want to alert your customers and any new users about what is happening. We can add banners to your website that match your overall design and branding, whilst also alerting users of the current situation and what the best way to get in touch is. 

Being able to get these updates in place exactly when they are needed and then removed or changed when the issue has been fixed, means your website is always up to date and your customers are in the loop – avoiding any quiet moments. 

Social Media Posts – Live Updates

As well as website updates, if you have an active following on social media and want to post alongside your website, we can create visuals for each platform as soon as we know about the situation. Scheduling these posts throughout the day allows your customers to always know what’s happening next, whether that’s alerting them to fill in contact forms or reassuring them that services will be back up and running in no time. 

Whether it’s on your website, your Google profile, or across social media platforms, we work with you to ensure your business stays ahead. Contact us today to find out exactly how we can help you and your business.

How Partnering With Chameleon Impacts You

When it comes to your business, you want to work with a marketing company that you can trust. Here at Chameleon, we work hard to be different – unlike your network company, we’re always online! 

With experience building and implementing contact forms, notification banners, and integrated alerts, we help you react swiftly as a business. So you’re not sitting waiting in the dark and maybe even become the competitor that customers come to. 

From your website to social media channels and even email, we make sure your business never comes to a halt and always looks alive, so customers know you’re active, even when the phone lines aren’t. 

BT Phone Lines Down: Final thoughts

Off the back of yesterday’s outage, which saw EE and BT phone lines going down, it caused more than just an inconvenience – it impacted businesses across the UK that rely solely on phone calls for communication. There are lots of ways to stay ahead of odd instances like this one. Working with Chameleon helps to equip you with layers of customer‑friendly fallbacks: 

• Contact forms that keep enquiries coming in 
• Site banners alerting visitors in real time 
• Social media posts that reinforce visibility 
• Immediate responses from the team to keep you ahead, so you can concentrate on your customers  

By having a website and online presence that is open for communication – phone or no phone – you put your business in a place that’s always prepared.

Phone lines down? Stay connected with your existing and potential customers with Chameleon. 

Reach Out To Us Today To Get Started